Car Parking FAQs

Please allow 30 seconds for the ANPR to recognise your vehicle. If your vehicle has not been recognised by our automatic number plate recognition (ANPR) cameras, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

All you need is your booking confirmation e-mail. This should be a printed hard copy to ensure you can scan the code at all our car park barriers.

The booking confirmation will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

All you need is your booking confirmation e-mail. This should be a printed hard copy to ensure you can scan the code at all our car park barriers.

The booking confirmation will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.

Approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verified against your booking details. The barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.

If the registration is not recognised, please have your booking reference to hand, please do not take a ticket but instead press the intercom assistance button on the entry column, a member of staff will then assist you.

Taking a ticket will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

Approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.

If the registration is not recognised, please have your booking reference to hand, please do not take a ticket but instead press the intercom assistance button on the entry column, a member of staff will then assist you.

Taking a ticket will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

Terminals 1, 2 & 3:

If you have pre-booked Meet & Greet parking, approach the entry barrier and your name will appear on the screen in front of you. Parking instructions will be provided on the screen and the barrier will lift to grant you access.

Please remember to hand your keys into the office or use our self-service kiosks.

Please also have your return flight details available, as the Meet & Greet operative will make a note of these to ensure your vehicle is ready upon your return.

When you return, the Meet & Greet operatives will direct you to your car and advise of the exit procedure.

Please be aware, under no circumstances can we reserve a space for blue badge holders.

For security reasons the Blue Badge scheme does not operate on the London Stansted Airport road system. Unattended vehicles will be towed away by the police and a fine must be paid in order to retrieve such vehicles.

However, Blue Badge parking bays are available in each of the following car parks: Short Stay Car Park, Long Stay Car Park, Mid Stay Car Park and Express Set Down.

Jet Parks Customers (Pre-Booked Only): please ensure that at time of booking you make your requirements known and you will be upgraded automatically into Long Stay.

Additional details in regards to Blue Badge parking at the Airport can be found via the following links:

Blue Badge parking

Lack of car park availability could be due to:

• The car park being fully booked for all or part of your stay;

• Because the booking conditions for the car parking product have not been met; or

• Because you are trying to book for less than the minimum stay.

Try adjusting your selection or choose another car park. For Meet & Greet bookings, please check to ensure that you have entered the correct arrival time.

If you are still experiencing problems, please contact our Customer Contact Centre, on the following free phone numbers, who can advise on a suitable alternative car park:

• London Stansted Airport queries

  0808 169 7031

• JetParks queries

  0808 169 7029

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking.

For example if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Car parking charges will also vary according to:

• The time of year;

• Location of car park in relation to the terminal; and

• How far you book in advance.

If you can’t see the answer to your question above, or for any other general enquires please call our Customer Contact Centre on the following free phone numbers:

London Stansted Airport queries

0808 169 7031

Our team are ready to help with your booking between 9am and 5pm, Monday to Friday, closed on Bank Holidays

For third party bookings, passengers should refer to their initial provider.