Facilities and Services

Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets.

Changing places sign at Stansted Airport

At London Stansted Airport you’ll find an array of services thoughtfully designed to make travelling with us easy. You will find all the services and facilities that you need if you require extra assistance.

AccessAble access guides

Click here to find more detailed guides to every step of the journey.

Other facilities

Toilets

Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys. Signs on each unit explain how to obtain a key.

Facilities for the blind and partially sighted

Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are white on black, providing optimum contrast.

Changing Places

London Stansted Airport currently has Changing Places facilities located in Landside Arrivals area and Airside Departure Lounge area. These facilities are operated with a RADAR key.

Landside Arrivals – Located next to the toilet facilities, next to Burger King
Airside Departures – Located next to the toilet facilities in the Departure Lounge.

Help Points

Help Phones are readily located beside the main terminal doors at Stansted Airport and in each zone of the Short Stay Car Park, providing assistance getting to check-in if required.

Quiet Seating Areas

Once through security, we have a seating area away from the hustle and bustle of the main departure lounge, restaurants and shops. Some passengers may find this area more comfortable if they prefer to be in a quieter, calmer environment.

The area is clearly signed from the main departure lounge and can be found on the mezzanine level below, via the stairs, lift and escalators close to The Windmill restaurant.

Contact us using British Sign Language (BSL)

We have partnered with Online BSL Interpreting Service, SignLive.

If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.

SignLive will connect you to an online BSL Interpreter who will talk to the person you would like to contact and sign their responses to you. Please ask a member of staff if you’d like to use SignLive.

How to Access SignLive

The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

You can access SignLive via the app or a web browser. Visit www.signlive.co.uk/login for more information.

For frequently asked questions visit: https://signlive.co.uk/faq/

For any SignLive technical issues, please contact:

Email: hello@signlive.co.uk

London Stansted Airport would like to send you marketing emails and SMS regarding:

Airport discounts
Competitions
Services and announcements

We take your privacy seriously. Read our Privacy Notice to find out how we handle and process your personal information. By signing up, you agree to our Terms and Conditions.