Woman that works at airport helping passenger

FAQs

Woman that works at airport helping passenger

FAQs

Answers to your most frequently asked questions

My flight

Where can I find departure and arrival times?

You can find the latest departure and arrival times on our website, as well as on the information screens in the check-in area, departure lounge and arrivals hall. For any major updates, please visit our social media channels for the latest information. 

What can I bring in my hand luggage?

Take a look at our security rules for a full list of what you can take through Security. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly. 

How long do I need to check-in before my flight is due to depart?

Check-in times can vary depending on your type of flight, so please arrive with enough spare time to pass through check-in and security. Checking-in times can usually be found on your individual ticket or itinerary, or by contacting your airline directly. 

What's the earliest time I can check-in?

This can vary depending on your type of flight, so please contact your airline directly for this information. 

I am a transfer passenger. Can I leave the airport?

If you're stopping over between connecting flights, you'll need to leave the airport via passport control, baggage reclaim and customs, then check in as normal in time for your onward flight.
A couple looking at tickets
TRAVEL TIPS

Explore our Passenger Guides

Helping you fly happy, every step of the way.
Find out More
Family pushing luggage through airport
EXPERIENCE

A Complete Guide to our Airport Terminal

Your holiday starts here.
Discover More