Travel Advice - Rail disruption expected on Sunday 20th October affecting travel between London and Stansted Airport. Find out more.  
London Stansted Airport
My bookings
Home
Flights
Flight DeparturesFlight Arrivals
AirlinesGuides to TravellingNew Routes
Checking-inSecurity
Passport ControlLuggageCarbon Offsetting
Parking
Parking OptionsMeet & GreetJetParksLong StayMid StayShort StayValet
Turn Up and ParkPick Up and Drop OffParking FAQs
Blue Badge ParkingOther UK Airports
Duty Free
Duty Free Shopping
At the Airport
Terminal GuideAirport Facilities
Airport LoungesShoppingRestaurants
Security FastTrackAssisted TravelSecurityTravelling with Children
Currency ExchangeCar Hire at the AirportHotels at the Airport
Getting To and From
By TrainStansted ExpressBy CarBy Bus or CoachBy Bike
TaxisAirport ParkingPick Up and Drop OffTrain Station
Car HireHotels at the AirportTravel Between Airports
To and from LondonTo and from CambridgeTo and from OxfordTo and from BirminghamTo and from Liverpool
Flights and Hotels
Book FlightsDestinations A-ZHolidaysTravel Insurance
Airport HotelsWorldwide HotelsWorldwide TransfersCar Hire at Destination
Destination GuidesTravel IdeasAttractionsCompetitions and Offers
Help
Contact UsFAQsAirport Facilities
Lost PropertyAssisted TravelSecurity
AirlinesGuides to TravellingTravelling with Children

Assisted Travel at London Stansted Airport

Facilities and services for those requiring assistance at the airport

Assisted Travel Services

passport Control

Requesting Assistance

passport Control

Non-Visible Disabilities

passport Control

Familiarisation Videos

More information on our assistance services

taxi

Assistance at Security

If you need extra assistance while you're at the airport, we have a dedicated team in security for you

Find out more
arrow-blue--icon
man

Departing from London Stansted

Information about your departure from the airport

More info
arrow-blue--icon
Flying in

Flying in to London Stansted

Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport

More information
arrow-blue--icon
baggage

Facilities and Services

Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets

More information
arrow-blue--icon
crowd

Travel and Public Transport

Getting to and from the airport.

More information
arrow-blue--icon
Travel tips

FAQs and Top Travel Tips

Find helpful familiarisation videos, tips and advice for a smooth journey

Find out more
arrow-blue--icon
Accessable

Access Guides to London Stansted Airport

Access Guides for every part of your journey through London Stansted Airport, created by AccessAble

More information
arrow-blue--icon
Accessable

British Sign Language interpretation

BSL users can now use the SignLive service at Stansted Airport to connect to us via an Interpreter.

More information
arrow-blue--icon
Blue Badge parking

Accessible parking

Information on Blue Badge parking at various car parks around London Stansted Airport

More information
arrow-blue--icon
paper

Assisted Travel Survey

Tell us about your experience with our assisted travel services.

Find out more
arrow-blue--icon
paper

Feedback, performance and consultation

Feedback about your experiences, see our performance and rating, and read minutes from our consultative forum, Stansted Access for Everyone (SAFE)

Find out more
arrow-blue--icon

Contact us using British Sign Language (BSL)

We have partnered with Online BSL Interpreting Service, SignLive.

If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.

SignLive will connect you to an online BSL Interpreter who will talk to the person you would like to contact and sign their responses to you. Please ask a member of staff if you’d like to use SignLive.

How to Access SignLive

The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

You can access SignLive via the app or a web browser. Visit www.signlive.co.uk/login for more information.

For frequently asked questions visit: https://signlive.co.uk/faq/

For any SignLive technical issues, please contact:

Email: hello@signlive.co.uk

 

 

Useful links

Car parking

Save money and have peace of mind when you pre-book your parking space today.

Lounges

Start your trip in style, and escape the hustle and bustle of the airport with our Escape and 1903 lounges.

Contact Us

We appreciate your feedback.

Back to top
Sign up for special offers and more!
London Stansted Airport would like to send you marketing emails and SMS regarding:
  • Airport discounts
  • Competitions
  • Services and announcements
We take your privacy seriously. Read our Privacy Notice to find out how we handle and process your personal information. By signing up, you agree to our Terms and Conditions.

Know what you are looking for?

Passenger Guides
About MAG
Information

Follow us

  • Follow us on Twitter
  • Follow us on Facebook
  • Instagram
  • YouTube

©2024 Stansted Airport plc. All rights reserved.